Question 1

How to make custom keycaps?

Accepted Answer

You can make custom keycaps using Thockfactory’s online configurator. Select your keyboard layout, pick your colors, add custom legends and icons, and even upload your own images or fonts. Once you’ve designed your set, we manufacture and ship your fully personalized PBT keycaps worldwide.

Question 2

Where can I buy custom keycaps?

Accepted Answer

You can buy custom keycaps directly from Thockfactory. Use the intuitive online configurator to design and order your own PBT keycap set, choose colors, add custom legends and icons, and even upload your own images and fonts for a fully personalized keyboard.

Question 3

What are PBT keycaps?

Accepted Answer

PBT (Polybutylene Terephthalate) is a durable plastic used in keycap manufacturing. PBT keycaps keep their texture over time and resist wear, making them a favorite for custom keycaps.

Question 4

Are PBT or ABS keycaps better?

Accepted Answer

PBT keycaps are generally preferred for their durability and resistance to shine, while ABS keycaps may feel smoother but can become shiny with use. Thockfactory only uses high-quality PBT for custom keycaps.

Question 5

What are dye-sublimation keycaps?

Accepted Answer

Dye-sublimation is a printing technique that transfers dye into the keycap material, creating vibrant, long-lasting prints that resist fading. All our PBT custom keycaps use dye-sub for crisp legends and designs.

Question 6

How does the custom keycap configurator work?

Accepted Answer

Our online configurator lets you personalize every keycap: choose colors, add text, and upload icons or images. You can preview your custom keycap set before ordering.

Question 7

Will Thockfactory keycaps fit my keyboard?

Accepted Answer

Our custom keycaps are designed for Cherry MX and compatible switch stems, supporting most popular layouts. Check the configurator for a list of supported layouts.

Question 8

How much do custom keycaps cost?

Accepted Answer

Custom keycap sets start at $9.99, with the final price depending on your chosen layout and number of keys. All prices are transparent before checkout.

Question 9

Which countries do you ship to and how long does shipping take?

Accepted Answer

We ship worldwide from our manufacturer in China. Production usually takes 5–15 business days, and shipping times depend on your location. Most customers receive their custom keycaps within 15–25 days.

Question 10

Can I return or exchange custom keycaps?

Accepted Answer

Because each set is made to order, we generally do not accept returns or exchanges. However, if there’s an issue with your order, contact our support team and we’ll help you find a solution.

Create your own
custom keycaps.

Using our industry-leading,
intuitive online configurator.

Create your own custom keycaps.

Using our industry-leading, intuitive online configurator.

Create your own
custom keycaps.

Using our industry-leading,
intuitive online configurator.